Refund policy

Items may be returned for a full refund within 30 days of item receipt less shipping costs. We cannot accept merchandise that has been worn, washed, used or altered. We will credit all refunds to the original payment source. If the original payment source is not available, we reserve the right to issue a check to be mailed to the original billing address. We are not responsible for items lost or damaged in transit. Customers will be refunded for the total cost of the order if it is canceled prior to shipment. We cannot offer a refund unless you contact our customer service team within 30 days of receipt of your purchase. Please reach out to shop@shakykneesfestival.com for questions about your order.